Consultation Booking – Terms and Conditions
By booking a consultation with 26 Degrees Migration Pty Ltd (ABN: 37 685 277 865), you acknowledge and agree to the following terms and conditions:
1. Purpose of the Consultation
The consultation is intended to provide preliminary immigration advice based on the information you provide. It does not constitute a final assessment or guarantee of visa eligibility or outcome.
2. Accuracy of Information
You agree to provide truthful, accurate, and complete information in the consultation questionnaire and during your session. The quality of advice depends on the accuracy of the details you provide.
3. Confidentiality
All information shared with us will remain strictly confidential and used only for the purpose of providing migration advice in accordance with our Privacy Policy.
4. Fees and Payment
- If a consultation fee applies as listed on the consultation page.
- Fees must be paid in full at the time of booking to secure your appointment.
- Fees are non-refundable, except where required by Australian Consumer Law.
Note: The consultation fee may be credited toward your professional service fees if you proceed with a visa application through us.
5. Rescheduling and Cancellations
- Appointments may be rescheduled or cancelled with at least 24 hours’ notice via email.
- Missed appointments or cancellations with less than 24 hours’ notice may result in forfeiture of the consultation fees.
- In case of technical issues or emergencies, we will aim to reschedule at no extra cost.
6. No Guarantee of Outcome
The consultation is intended to provide general and/or case-specific guidance based on Australian migration laws and policies in effect at the time of your appointment. Please be aware that visa approvals are solely at the discretion of the Department of Home Affairs, and no guarantee of a successful visa outcome can be provided. Likewise, there is no assurance of a positive outcome for Skills Assessments, Expressions of Interest (EOI), or Registrations of Interest submitted to State or Territory governments. These processes are subject to the independent assessment criteria of the relevant skills assessment body, State or Territory authority, and other applicable government agencies.
7. Privacy and Data Handling
Your personal information is handled in accordance with our Privacy Policy. By submitting the consultation form, you consent to the collection and use of your personal information for the purposes of:
- Providing you with migration advice
- Internal records and compliance obligations
- Contacting third parties only with your written consent (e.g., employers, education providers, skills assessment bodies, state nomination authority etc.)
8. Jurisdiction
These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved under the jurisdiction of the courts of Sydney, NSW.
9. Amendments
We reserve the right to update these terms and conditions at any time. The version in force at the time of your booking will apply to that consultation.
10. Refunds
- Consultation fees are generally non-refundable, as time is reserved exclusively for you and preliminary case assessment begins once a booking is confirmed.
- A refund may be issued under the following circumstances:
- If 26 Degrees Migration cancels the consultation and is unable to reschedule;
- If an administrative error occurs on our part (e.g. duplicate booking or overpayment);
- If a refund is required under Australian Consumer Law (e.g. failure to deliver the agreed service).
- Refunds will be processed using the same method of payment used for the original transaction.
- Refunds will be issued within 5–10 business days of approval.
- If a client disputes a charge or seeks a chargeback through their bank, we reserve the right to provide evidence of services rendered and enforce these agreed terms.
11. Authorised Representative – Written Consent Required
Suppose you cannot attend your consultation or would like another person (such as a family member) to attend or communicate with us on your behalf. In that case, you must provide prior written consent (at least 24 hours before consultation).
This consent must include:
- Your full name and date of birth
- The Full name and relationship of the person you are authorising
- A statement confirming that you authorise them to act or speak on your behalf regarding your migration matter
- Your signature and date of consent
We will not share personal or visa-related information with any third party unless we have clear written authorisation from you. You may email this consent to info@26degreesmigration.com 24 hours prior to the scheduled appointment.
12. Minors Attending Consultations
Clients under the age of 18 are considered minors under Australian law and cannot attend a consultation alone.
- A parent or legal guardian must be present during the consultation.
- Alternatively, the minor must be accompanied by an authorised representative, provided that the legal guardian submits written consent in advance.
- The authorised adult must provide valid photo identification and a signed consent form confirming their authority to act on behalf of the minor.
26 Degrees Migration Pty Ltd reserves the right to refuse or reschedule (Non-refundable) any consultation if a minor arrives unaccompanied by a legal guardian or without approved authorisation.
13. User Agreement for Use of Consultation Questionnaire
By completing and submitting this consultation questionnaire, you acknowledge and agree to the following:
- Accuracy of Information
You confirm that the information provided is true, complete, and accurate to the best of your knowledge. You understand that any errors or omissions may affect the quality and relevance of the advice you receive. - Purpose of Questionnaire
The information collected through this questionnaire is used solely to allow 26 Degrees Migration Pty Ltd to assess your situation and prepare for your consultation. It does not constitute legal advice or a formal client-agency agreement. - Confidentiality & Privacy
Your personal information will be handled in accordance with our Privacy Policy, and will only be used for consultation and related services. It will not be shared with third parties without your written consent, unless required by law. - No Client Relationship Created
Submission of this questionnaire and receipt of general information in response does not establish a migration agent-client relationship. After the consultation, a formal agreement will only be created upon written and signed engagement (Client Service Agreement). - Authorisation to Contact You
By submitting this form, you authorise 26 Degrees Migration Pty Ltd to contact you via email, phone, video conferencing software, softphone or text in relation to your enquiry or to request additional details prior to or after your consultation.
Acceptance of Terms
You acknowledge that by proceeding to submit this questionnaire, you have read, understood, and accepted the associated Consultation Terms and Conditions, including any policies related to payment, refunds, and attendance.
CONTACT US
If you have any questions about this Privacy Policy, or would like to make a request or complaint, please contact:
26 Degree Migration Pty Ltd
Email: info@26degreesmigration.com
Phone: +61422901821
Website: https://26degreesmigration.com/
