PRIVACY POLICY
Effective Date: [01 May 2025]
1. Who We Are
This Privacy Policy applies to 26 Degree Migration Pty Ltd (ABN: 37 685 277 865), an Australian-registered migration agency. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Date of birth
- Contact details (email, phone number, address)
- Nationality and residency status
- Passport and visa details
- Employment and education history
- Sensitive information (e.g. health or character information), if necessary for migration purposes
3. Collection of Personal Information from Minors
We recognise the importance of protecting the privacy of individuals under the age of 18. Where personal information is collected about a minor, it will only be done with the written consent of a parent or legal guardian and only for the purpose of providing our services.
4. How We Collect Information
We collect your personal information through:
- Direct interactions (forms, phone, email, meetings)
- Online submissions via our website
- Third-party organisations (with your written consent)
- Public records and government databases
5. Why We Collect Your Information
Your personal information is collected to:
- Assess eligibility and prepare visa or migration applications
- Provide advice, support, and ongoing communication
- Fulfil legal and regulatory obligations
- Respond to enquiries and provide relevant updates
- Facilitate billing, payments, and administrative support
- Marketing our services (only with your consent)
6. Disclosure of Information
We may disclose your personal information to:
- The Department of Home Affairs and other government agencies (only if requested)
- Your current or prospective employer, HR department, or business owner (with your written consent)
- Family members or members of your family unit (with your written consent)
- Educational institutions (e.g. colleges, universities)
- State or territory government bodies for state nomination or sponsorship
- Skill assessment authorities and professional licensing bodies
- Legal, tax, or financial advisors
- Other third parties only with your written consent or when required by law
7. Consent to Share Information with Third Parties
We will only share your personal information with third parties with your written consent, unless otherwise legally required. This may include employers, family members, education providers, or others relevant to your case. You may withdraw your consent at any time by notifying us in writing.
8. Overseas Disclosure
In some cases, your personal information may be disclosed to organisations outside of Australia (e.g. for skill assessments or international qualifications). We take steps to ensure such disclosures comply with the Australian Privacy Principles, including ensuring appropriate safeguards are in place.
9. Security
We take reasonable steps to protect your information from misuse, interference, and unauthorised access. This includes the use of secure systems, access restrictions, encryption, and staff confidentiality obligations.
10. Access and Correction
You may request access to, or correction of, your personal information at any time. We may require identity verification and will respond within a reasonable timeframe. In limited cases, access may be denied where legally permitted.
11. Cookies and Website Analytics
Our website may use cookies and analytics tools to track user activity and improve functionality. These tools do not personally identify you and are used only to optimise your online experience.
12. Complaints
If you believe your privacy has been breached, you may contact us directly. We will respond to your complaint within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
13. Payment Information and Privacy
When you make a payment, we may collect:
- Bank account or card details (if applicable)
- Billing address and transaction information
- Payment reference numbers
We do not store full credit card details. Payments made through third-party gateways (e.g. Stripe, PayPal) are processed securely in accordance with PCI DSS standards.
Payment information is used only for processing transactions and is not shared unless required by law or authorised by you in writing.
14. Disclosure to Database and IT System Providers
We use secure, cloud-based systems to store and manage personal information, which may include:
- Google Workspace, Microsoft 365, or similar cloud providers
- CRM or case management platforms
- IT support and website hosting services
We ensure that all service providers adhere to strict confidentiality and security standards in line with Australian privacy laws.
15. External Links and Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or how they handle your personal information. You are encouraged to review the privacy policies of any external sites you visit.
16. Retention of Personal Information for Legal and Regulatory Purposes
We retain your personal information only for as long as necessary to:
- Fulfil our service obligations to you
- Comply with legal and regulatory requirements
- Maintain records in accordance with tax, migration, or professional obligations (e.g. 7 years minimum in many cases)
Once no longer required, information is securely destroyed or de-identified.
17. Retention and Disclosure for Legal Obligations
We may retain and disclose your personal information to third parties when legally required to do so. This may include:
- Courts, law enforcement, and regulatory agencies
- The Department of Home Affairs or ATO
- Under subpoena, legal warrant, or in response to official investigations
We ensure that any such disclosures are limited to what is necessary and handled securely.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be published on our website. If material changes are made, we will notify you via email or a prominent notice on our site.
Your continued use of our services or website after changes have been posted constitutes acceptance of those changes.
19. Jurisdiction for Privacy Disputes
All matters relating to this Privacy Policy, including disputes or complaints, are governed by the laws of New South Wales, Australia. You agree that any disputes must be resolved exclusively in the courts or tribunals located in Sydney, NSW, and no other jurisdiction shall apply.
CONTACT US
If you have any questions about this Privacy Policy, or would like to make a request or complaint, please contact:
26 Degree Migration Pty Ltd
Email: info@26degreesmigration.com
Phone: +61422901821
Website: https://26degreesmigration.com/
